Hospitality has long struggled with the cycle of high turnover, burnout, and constant retraining. This seminar offers a practical solution: a retention-first framework designed to keep talent longer, strengthen culture, and stabilize margins.

At the heart of the session is a 90-day action plan that any operator can implement immediately. We start with structured onboarding, ensuring new hires quickly reach competency while feeling genuinely welcomed into the team. From there, we explore learning journeys—progressive, staged training that integrates cross-training and skill development, giving staff flexibility, growth opportunities, and a sense of purpose.

Beyond skills, we address the critical role of mental health in hospitality. Attendees will learn how to move beyond reactive stress management toward proactive support models: normalizing conversations about wellbeing, designing schedules that prioritize rest, and making resources easily accessible. These practices not only reduce absenteeism but also build sustainable performance.

The seminar also introduces stay-interviews and recognition rituals, tools that replace passive appreciation with structured, ongoing conversations that help uncover risks early and show staff they’re valued. Paired with measurable KPIs—time-to-competency, retention rates, engagement scores—leaders gain clear ways to track progress and tie people strategy to business results.

Attendees will leave with scorecards, templates, and a clear blueprint for creating environments where staff want to stay, grow, and perform. This is not about abstract culture talk—it’s about turning people into your strongest competitive advantage through retention, training, and mental health strategies that work.

Featuring:
Shawn Soole
Principal Consultant, Soole Hospitality Consultants

Education Classes are for pre-assigned Student Pass holders and Bartender Pass Auditing.
Location: The Arium at Jupiter NEXT, 900 E Burnside St, Portland, OR 97214
Sponsored by: Lush Life Productions

Shawn Soole, Principal Consultant, Soole Hospitality Consultants
Shawn Soole is the founder of Soole Hospitality Concepts (SHC), where he helps bars and restaurants thrive through tailored training, systems, and education. A BNIC-certified Cognac educator and passionate industry leader, he shares insights on business, culture, and creativity as the host of the Post Shift Podcast, inspiring hospitality professionals to grow smarter and stronger.