Working in hospitality comes with its fair share of challenges, particularly when it comes to dealing with difficult customers. While the mantra "the customer is always right" is deeply ingrained in service culture, it often overlooks the toll that difficult interactions take on workers' mental health. This session provides actionable strategies for managing challenging customer interactions, establishing boundaries, and safeguarding mental well-being in high-pressure environments. Attendees will gain insights from experienced professionals in mental health and the spirits industry.
Featuring:
Keyatta Mincey Parker
Founder and Executive Director, A Sip of Paradise Garden
Chief Curating Officer, Pictures and Cocktails LLC
Dr Gregory Canillas
CEO of Soul 2 Soul Global, PHD in Clinical Psychology, Educator
Education Classes are for pre-assigned Student Pass holders and Bartender Pass Auditing.
Location: DreamTENT, The Jupiter Hotel, 800 E Burnside Ave, Portland, OR 97214
Sponsored by: Lush Life Productions
Keyatta Mincey Parker
Founder and Executive Director A Sip of Paradise Garden
Chief Curating Officer, Pictures and Cocktails LLC
Keyatta Mincey Parker is a trailblazer in the spirits and hospitality industry, with over a decade of experience as a bartender, brand ambassador, and educator. She is the founder of the nonprofit "A Sip of Paradise Garden," a community garden designed to support bartenders’ mental and physical health. Keyatta’s advocacy for wellness and self-care in the industry has earned her recognition as a leader in fostering healthier, more sustainable practices for hospitality professionals.
Dr Gregory Canillas
CEO of Soul 2 Soul Global, PHD in Clinical Psychology, Educator
Dr. Gregory Canillas is the CEO of Soul 2 Soul Global and a clinical psychologist with over 30 years of experience. He specializes in relationships, mental health, and wellness, and is a sought-after speaker at national and international conferences. Dr. Canillas has worked extensively with diverse communities, offering training and workshops focused on improving communication, fostering resilience, and achieving personal and professional growth. He is also the CEO and co-founder of Canillas-King, a company offering cocktail classes and creation of one-of-a-kind cocktail menus for private events. In addition to his work in mental health, Dr. Canillas has presented on representation and wellness in the spirits industry at conferences like Tales of the Cocktails and the Society for Cross-Cultural Research.